Consumer Dispute

Douro Captain values transparency, quality, and respect in all the services offered. In case of any doubts, complaints, or disputes related to our services, we encourage the client to contact us directly so we can seek an amicable solution.

However, if an agreement cannot be reached, we inform you that the consumer has the right to resort to alternative dispute resolution platforms for consumer disputes, as provided for in Portuguese legislation. One such platform is National Centre for Consumer Conflict Information and Arbitration (CNIACC)which offers a quick, simple, and free means for dispute resolution.

For more information on how to proceed in cases of disputes, we recommend consulting the Consumer Portal at https://www.consumidor.gov.pt.

We commit to handling all requests seriously and respecting consumer rights, always seeking the best solution for both parties.