{"id":1048,"date":"2025-05-16T16:24:00","date_gmt":"2025-05-16T15:24:00","guid":{"rendered":"https:\/\/dourocaptain.pt\/wp\/?page_id=1048"},"modified":"2025-07-03T20:26:16","modified_gmt":"2025-07-03T19:26:16","slug":"letigio-ao-consumo","status":"publish","type":"page","link":"https:\/\/dourocaptain.pt\/en\/letigio-ao-consumo\/","title":{"rendered":"Let\u00edgio ao Consumo"},"content":{"rendered":"
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Let\u00edgio ao Consumo<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Consumer Dispute<\/h2>

Douro Captain values transparency, quality, and respect in all the services offered. In case of any doubts, complaints, or disputes related to our services, we encourage the client to contact us directly so we can seek an amicable solution.<\/p>

However, if an agreement cannot be reached, we inform you that the consumer has the right to resort to alternative dispute resolution platforms for consumer disputes, as provided for in Portuguese legislation. One such platform is National Centre for Consumer Conflict Information and Arbitration (CNIACC)<\/strong>which offers a quick, simple, and free means for dispute resolution.<\/p>

For more information on how to proceed in cases of disputes, we recommend consulting the Consumer Portal at https:\/\/www.consumidor.gov.pt<\/a>.<\/p>

We commit to handling all requests seriously and respecting consumer rights, always seeking the best solution for both parties.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Let\u00edgio ao Consumo Lit\u00edgio ao Consumidor A Douro Captain preza pela transpar\u00eancia, qualidade e respeito em todos os servi\u00e7os oferecidos. Em caso de eventuais d\u00favidas, reclama\u00e7\u00f5es ou lit\u00edgios relacionados \u00e0 presta\u00e7\u00e3o dos nossos servi\u00e7os, incentivamos que o cliente entre em contato conosco diretamente para buscarmos uma solu\u00e7\u00e3o amig\u00e1vel. Contudo, caso n\u00e3o seja poss\u00edvel um acordo, informamos que o consumidor tem o direito de recorrer \u00e0s plataformas de resolu\u00e7\u00e3o alternativa de lit\u00edgios de consumo, conforme previsto na legisla\u00e7\u00e3o portuguesa. Uma dessas plataformas \u00e9 a Centro Nacional de Informa\u00e7\u00e3o e Arbitragem de Conflitos de Consumo (CNIACC), que oferece um meio r\u00e1pido, simples e gratuito para resolu\u00e7\u00e3o de conflitos. Para mais informa\u00e7\u00f5es sobre como proceder em casos de lit\u00edgio, recomendamos consultar o Portal do Consumidor em https:\/\/www.consumidor.gov.pt. Nos comprometemos a atender todas as solicita\u00e7\u00f5es com seriedade e a respeitar os direitos dos consumidores, buscando sempre a melhor solu\u00e7\u00e3o para ambas as partes.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1048","page","type-page","status-publish","hentry"],"yoast_head":"\nLet\u00edgio ao Consumo - Douro Captain<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dourocaptain.pt\/en\/letigio-ao-consumo\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Let\u00edgio ao Consumo - Douro Captain\" \/>\n<meta property=\"og:description\" content=\"Let\u00edgio ao Consumo Lit\u00edgio ao Consumidor A Douro Captain preza pela transpar\u00eancia, qualidade e respeito em todos os servi\u00e7os oferecidos. 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